The Venetian® and The Palazzo® resorts in Las Vegas have launched a new mobile app for Apple and Android smartphone users, brings the guest experience to the mobile world. Powered by Meridian, a mobile-software developer known for its location-based services, VP Pocket Concierge™ offers the hospitality industry’s most innovative “wayfinding” technologies.
With a campus that spans more than 16m sq ft, VP Pocket Concierge lets guests experience The Venetian and The Palazzo in a whole new way.
Guests can now navigate throughout the resorts’ multi-level complex with convenient turn-by-turn directions while browsing the interactive map or searching through a list of resort landmarks. VP Pocket Concierge allows users to easily locate restaurants, gaming areas, guest suites, nightlife venues, meeting spaces, pools, spa and other facilities including ATMs, concierge and front desk.
In addition to the first-of-its-kind indoor navigation systems, the mobile app lets users receive exclusive Grazie Loyalty Program offers and suite promotions, keep up with the latest entertainment news, make suite and restaurant reservations, purchase show tickets, and explore rich visual content on nightlife, dining, shopping, gaming and other resort attractions. A virtual tour section allows users to experience guest suites just like being there.
Robert Rippee, Senior VP at The Venetian and The Palazzo, said, “The Venetian and The Palazzo are built upon the millions of unique experiences of guests and visitors every single day. VP Pocket Concierge simply enables those experiences to begin long before the guests arrive while its wayfinding benefits allow visitors the opportunity to spend less time navigating and more time having fun.”
VP Pocket Concierge is the first of four Las Vegas Sands resorts mobile apps that will be created using Meridian software. The Meridian Editor is the only content management system for location-based apps that allows enterprises to take control of the app and offer more relevant content and up-to-date navigation.
Kiyo Kubo, CEO of Meridian, commented, “The Venetian and The Palazzo are two of the world’s most recognizable luxury resort destinations. We knew when we entered the hospitality and casino industry we wanted to go big and it doesn’t get much bigger than this.”
With more than 3,000 spacious suites, luxury shopping, world-class dining and entertainment, the $1.9bn, Silver LEED®-certified Palazzo Las Vegas literally takes luxury to new heights. The Shoppes at The Palazzo® feature more than 60 luxury boutiques, including 20 remarkable stores and couture brands that make their Las Vegas debuts at The Palazzo.
The all-suite resort offers plush and opulent suite accommodations ranging from a Luxury Suite at an unprecedented 720 sq ft to the 8,000 sq ft Chairman suite with private terraces and plunge pools. The Palazzo also offers a variety of cuisines from award-winning chefs.
Other unique offerings include the chic dining and nightlife hotspot, LAVO; the world’s largest Canyon Ranch SpaClub®; the ultimate sports bar, sportsbook and restaurant on the Strip, Lagasse’s Stadium; and Prestige at The Palazzo.
Guests can earn points while they eat, sleep, shop and play with Grazie, the premiere loyalty program, which rewards guests with the ease and usability of just one card and one program. The Palazzo and its famed sister resort, The Venetian Las Vegas, are the first ever Alliance Resorts in the InterContinental Hotel Group global portfolio.
About The Venetian Resort-Hotel-Casino®
The Venetian Resort-Hotel-Casino, the largest property in the country to receive AAA’s Five Diamond and the coveted Forbes Travel Guide Four Star awards, is one of the world’s most luxurious resort and convention destinations.
Recreating Venice’s legendary landmarks, the LEED® EB Gold-certified resort offers unmatched service and quality for leisure and corporate guests. With suites ranging from a standard 650 sq ft Luxury Suite to the luxurious 10,000 sq ft Chairman Suite, the all-suite resort boasts more than 4,000 of Las Vegas’ most lavish suite accommodations.
Located in the heart of the Las Vegas Strip, The Venetian features The Grand Canal Shoppes®, an indoor streetscape complete with gondolas and singing gondoliers, the Canyon Ranch SpaClub®, world-class gaming, exquisite restaurants, and a wide variety of entertainment.
Meridian is an enterprise mobile software company. Meridian offers locations for retailers, stadiums, hotels, hospitals, etc. It provides the first content management system allow customers to take control of their location-based services.
The founders of Meridian bring to the software company 10 years of experience working with enterprises on developing location-based services for mobile devices.